Dashboard
Notifications and emails
Every email and dashboard alert we send, and when.
We keep you updated at every step, by email and in your dashboard.
Order emails
| When | |
|---|---|
| Welcome | Your first sign-in |
| Order placed (invoice) | You place an order |
| Payment details | You create a crypto payment address |
| Invoice expiring soon | A few hours before an unpaid invoice expires |
| Payment received | A manual payment is being verified |
| Partial payment received | Less than the full amount arrived |
| Order placed (receipt) | Payment confirmed, with PDF invoice and delivery date |
| Delivery started | We start buying your listings |
| Delivery update | Progress while delivering (at most every 20 minutes) |
| New Market ID needed | A listing couldn't be bought |
| Delivery date changed | Your estimated date moved |
| Delivered | Everything delivered, with final PDF invoice |
| Failed / cancelled | With the reason |
Account and support emails
- New sign-in: a sign-in from a network we haven't seen on your account
- Support replies: when our team answers your ticket
Dashboard notifications
The bell in your dashboard collects order and support updates. Anything new pops up once in a While you were away window the next time you open your dashboard, then counts as read on all your devices.
Emails come from orders@ and support@scarnoxpokecoins.store. If you can't find one, check your Spam or Promotions folder and mark it as Not spam.
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