Refund policy

The short version: if we can't deliver something you paid for, you get your money back.

#Unpaid orders

Invoices that aren't paid within 24 hours expire automatically. Nothing is charged.

#Undelivered amounts

If any part of a paid order can't be delivered, that amount is refunded to your original payment method, usually within 3 business days. Crypto refunds are sent in the same coin to an address you provide.

#Not refundable

• Listings that were already delivered. Delivered Pokécoins can't be returned.
• Delays caused by listings you removed or changed after paying without telling us.
• Payments sent on the wrong network or to an expired address, where the funds can't be recovered.

#Requesting a refund

Open a ticket with your order ID and the reason. We reply within 24 hours.